interview with victory family counseling

Caroline Infante, a first-year MSW student, is currently completing her internship at Victory Family Counseling, a relatively new organization founded in 2020. The organization is dedicated to providing accessible, trauma-informed, evidence-based therapy to underserved populations, particularly those within the Latinx and LGBTQIA+ communities. Their services are available to individuals across the lifespan—from elementary-aged children to adults—and they operate both in-office and through a school-based program that partners with schools in the Cabarrus County and Kannapolis City School Systems.

Victory Family Counseling primarily focuses on individual therapy, although they also offer couples counseling and have previously implemented group therapy programs in schools. One unique service is their provision of psychological evaluations for immigration cases, which can support clients seeking legal relief due to trauma. Caroline noted that many clients come to the organization following referrals from external case managers or social workers and that the therapy is often centered on trauma, especially abuse and immigration-related experiences.

Though Victory Family Counseling does not offer case management directly, the team works closely with external professionals and school personnel to provide coordinated care. Caroline herself frequently collaborates with school counselors and teachers to stay updated on students' well-being and ensure sessions are responsive to their needs.

A significant strength of the organization is its commitment to accessibility. Victory offers sliding-scale fees and participates in pro bono partnerships, such as those with Mental Health America, to ensure that financial hardship is not a barrier to care. Caroline emphasized that mental health resources do not have to be out of reach and that Victory’s admin team is very supportive in helping potential clients access services.

She also shared that broader social and political systems have a significant impact on the lives of many clients, particularly those from immigrant families. These challenges often make therapy more complex, as therapists must address not only mental health issues but also fears around safety, legal status, and financial stability. Caroline hopes more people learn about Victory Family Counseling and understand how vital and helpful therapy can be, especially when services are designed to be inclusive, affordable, and community-focused.

Written By:

Madolin Purcell

Master of Social Work Intern

University of North Carolina at Charlotte

2025